Shipping & Returns
Returns
Items eligible for return must be initiated within 7 days from the order delivery date. Roundtrip shipping costs and a 25% restocking fee are deducted from the refund, which will be the price of purchase. Please note, the shipping cost will be charged in the case of a return regardless of whether or not you were originally charged for shipping.
Returned items cannot be resold to customers, as they are considered used. As such, they are usually donated to charity.
To begin the return process please email us at dollsbyyana@yahoo.com
Shipping:
Free Shipping On Orders Over $49.99
All ready made orders placed prior to 4pm EST will ship the next business day.
All personalized orders placed prior to 4pm EST will ship in 3 business days.